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Free Personal Styling & Wedding Suit appointments

FAQ's

You've got questions, we've got answers.

The most common questions that we get asked have been kindly answered for you by our customer service team.

What are your opening times?


Our opening times are as shown.

East Boldon

Opening Hours

Monday:                 10:00 - 17:00
Tuesday:                 10:00 - 17:00
Wednesday:             10:00 - 17:00
Thursday:                 10:00 - 17:00
Friday:                     10:00 - 17:00
Saturday:                   09:00 - 16:00
Sunday:                     11:00 - 16:00

Chesterfield

Opening Hours

Monday:                 10:00 - 17:00
Tuesday:                 CLOSED
Wednesday:             CLOSED
Thursday:                 10:00 - 17:00
Friday:                     10:00 - 17:00
Saturday:                   09:00 - 16:00
Sunday:                     11:00 - 16:00

Sunderland

Opening Hours

Monday:                 10:00 - 17:00
Tuesday:                 10:00 - 17:00
Wednesday:             10:00 - 17:00
Thursday:                 10:00 - 17:00
Friday:                     10:00 - 17:00
Saturday:                   09:00 - 16:00
Sunday:                     CLOSED

Do you need to book an appointment to visit a store?

No, you do not need to book an appointment to browse our menswear stores. Simply pop in whenever suits you best.

However if you have a large wedding party who are looking to get fitted for formalwear, are after one of our custom tailored suits or are looking for a 1-2-1 styling session and would like to be exclusively fitted in our private showroom, then we strongly recommend you book an appointment. This way we can assure there will be a member of our team available to give you their undivided attention.

Do you provide a discount code to customers?


You could get 10% off your online order if you sign up to our newsletter, where you'll recieve exclusive offers, information and deals straight to your inbox. Terms apply.  

We also offer a discount to larger wedding parties. For those buying between 5 and 9 suits we'll offer 5% off and for those buying 10 or more, 10 % off. Offer applies to men's suits and boys suits only.

What payment methods do you accept?

We accept all major credit and debit cards, and also take cash instore. Online we also accept payments via Google Pay, Paypal and ShopPay, as well as offering interest free payment options via Klarna. This gives you the option of paying in 3 interest free installments or paying the full amount 30 days after your order.

When will my order arrive?

Our warehouse despatches orders Monday to Friday, excluding Bank Holidays when no collections are made so there will be a slightly longer shipping time. Standard deliveries may take up to 3 working days to despatch, Next Day delivery orders placed before 1pm Monday - Friday will be despatched same day.

How far in advance should I book a wedding appointment?

We recommend visiting the store with your partner as soon as you have set the date, and booking a first fit a minimum of 12 weeks before the big day, and sooner where possiblem, especially if you have a big groom party. You'll need to return for a final fit following any alterations or special orders. If you're worried about changes in weight on the run up to the wedding, don't worry, that's why we offer exchanges and alterations.


If any further assistance is needed, please find our contact details below.

Telephone:
0191 691 1616

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