Free UK delivery on orders over £25

Free fitting & styling appointments

Feefo Gold Award Winners - 4.9/5 stars

Shipping and Returns


Shipping

Delivery
We use Royal Mail Signed for and DPD Next day services as standard.

UK Mainland

  • 2-3 working days UK delivery on all orders over £25 - Free
  • 2-3 working days UK delivery on orders under £25 - £3
  • Next working day (no delivery window) - £5
  • Next working day before 10.30am (excludes Bank Holidays and weekends) - £15
  • Next working day before 12.00pm (excludes Bank Holidays and weekends) - £10
  • Saturday delivery (no delivery window) - £10
  • Saturday delivery before 10.30am - £20
  • Saturday delivery before 12.00pm - £15

Europe

Standard - £40

Rest of the World
Standard - £60

Please note that all overseas customers are responsible for paying all customs and import duty charges and are also responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

Returns

Returns
If for any reason you wish to return your unworn products, please follow the instructions detailed below. Please note that all items must be returned to Master Debonair at the below address within 14 days of delivery in the original packaging and unworn.

We'll refund you no later than 14 days of receiving your order back to us.


Inside the UK

  • Email customerservice@masterdebonair.com quoting your order number and include whether you need an exchange or refund with details.
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  • Returned items must be received back to Master Debonair within 14 days of receiving delivery of your order.
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  • Post back to the following address:
    Master Debonair, Unit 17
    Bensham Street
    Boldon Colliery
    Tyne and Wear
    NE35 9LN
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  • Include a note with your order number and instructions for exchange or refund.
  • Email customerservice@masterdebonair.com to confirm tracking number of returned parcel so we can track your return.
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  • Returns costs aren't covered by Master Debonair.
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  • Master Debonair do pay for postage for outgoing exchanged goods, up to 1 exchange only per order
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  • Returns from Internet purchases can also be returned at our store.

Outside of the UK

  • We advise to send items back via a guaranteed delivery service, that allows you to track and record your delivery.
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  • Please obtain proof of postage and label and declare your parcel ‘BRITISH RETURNED GOODS’ as we cannot be held liable for any goods lost in transit to us or goods held for additional payment from customs.
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  • Please note that any customs charges incurred are your responsibility as the sender of the return.
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  • Please state your order number and whether an exchange or refund is required along with the reason for the exchange/refund to the following address:
    Master Debonair, Unit 17
    Bensham Street
    Boldon Colliery
    Tyne and Wear
    NE35 9LN
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  • Once your goods are accepted back into stock you will be issued with an exchange or refund.